Refund and Returns Policy
1. Overview At Trios.pk, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
2. Eligibility for Returns You may return an item if it meets the following conditions:
- The return request is made within 7 days of purchase.
- The item is unused, undamaged, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is provided.
3. Non-Returnable Items The following items are not eligible for return:
- Customized or personalized items.
- Perishable goods.
- Items purchased on clearance or final sale.
- Digital products or downloadable content.
4. Refund Process Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days.
- Refunds will be issued to the original payment method used at checkout.
- Shipping charges are non-refundable.
5. Exchanges If you received a defective or damaged item, you may request an exchange for the same product. Contact us at trios.pk.shop@gmail.com within 7 days of delivery.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item received was incorrect or defective.
- We recommend using a trackable shipping service to ensure the return is received.
7. Late or Missing Refunds If you haven’t received a refund yet:
- Check your bank account or payment method.
- Contact your bank or payment provider, as processing times may vary.
- If the issue persists, contact us at trios.pk.shop@gmail.com.
8. Contact Us For any questions about our Refund and Returns Policy, please reach out to us:
- Email: trios.pk.shop@gmail.com
- Phone: +923146986893
- Address: Sialkot, Road Gujranwala